1. General Terms of Use1.1. The services offered by Doku AG (hereinafter "Operator") via www.doku.ch (hereinafter "Platform") are available for paid use by individuals authorized by the Operator or through its partners (hereinafter "Contractual Partner") (hereinafter "User") after the conclusion of a license agreement and registration.1.2. The functions, scope, and design of the Platform as well as the associated prices are determined by the respective license agreement.1.3. These Terms of Use form an integral part of the respective license agreement.1.4. If the User does not conclude a license agreement directly with the Operator, no contractual relationship arises between the Operator and the User.2. User Obligations2.1. The User's obligations include, but are not limited to:Legal and contractual use of the Platform. The User is solely responsible for the content managed on the Platform.Compliance with usage rules and operating instructions regarding the Platform.Proactive communication with the Contractual Partner about existing or potential issues and risks that may affect the use of the Platform.Use of secure passwords and confidentiality of login credentials (no disclosure to unauthorized third parties); the User is responsible for all activities performed using their credentials.Provision of the resources required to use the Platform (especially hardware and software).Proper maintenance, care, and security of their own IT infrastructure.Regular backup of their own data.Ensuring that the data and information provided by the User are correct and up to date at all times.2.2. Additional obligations may arise from the license agreement. If the User does not fulfill their cooperation obligations, the Contractual Partner or the Operator may suspend access to the Platform temporarily or permanently. In this case, the User is not entitled to a reduction or refund of payments already made or still owed, nor to any claims for damages against the Contractual Partner. Violations may also result in civil and criminal penalties.3. Intellectual Property and Usage Rights3.1. All existing and future intellectual property rights related to the services offered by the Operator on the Platform, including but not limited to copyrights, trademark rights, database rights, source code, etc., belong to the Operator.3.2. Upon concluding the license agreement, the User receives a non-exclusive, non-transferable, non-sublicensable, time-limited, and revocable right to use the Platform in accordance with the provisions of the license agreement and upon payment of the license fees.3.3. The User is prohibited from using the Platform and the software offered through it for any purpose other than those contractually agreed upon with their partner. In particular, the User is not permitted to manipulate or modify the Platform and software, copy or reverse-engineer them. The User has no right to access the source code of the software.3.4. Furthermore, the User is prohibited from making the Platform accessible to unauthorized third parties, whether for a fee or free of charge.4. Support4.1. Support inquiries related to the Platform must be directed exclusively to the User’s Contractual Partner.4.2. The Operator only provides support services to the User if the User has concluded a license agreement directly with the Operator.5. Warranty5.1. The Operator strives for high availability of the Platform but does not guarantee uninterrupted or error-free operation at all times.5.2. The User has no entitlement to any specific design of the Platform. The Operator reserves the right to modify, replace, restrict, or discontinue the Platform at any time without the User being entitled to claim damages or other rights from the Operator or the Contractual Partner.5.3. Continued use of the Platform may be subject to the User’s acceptance of new or amended Terms of Use.5.4. The Operator continuously monitors the functionality of the Platform and eliminates any disruptions as promptly and reasonably as possible.5.5. The Operator guarantees that no third-party rights conflict with the contractual use of the Platform.5.6. Any further warranty—whether factual or legal—is excluded to the extent permitted by law.6. Liability6.1. The Contractual Partner is only liable for damages caused intentionally or by gross negligence; in the case of personal injury, liability also applies in the case of slight negligence. Further liability, including for indirect damages, loss of profit, data loss, and consequential damages, is excluded to the extent permitted by law. If liability cannot be excluded to the described extent due to mandatory legal provisions, the Contractual Partner’s liability is in any case limited to one annual fee. The Contractual Partner excludes all further liability on the part of itself, its corporate bodies, employees, agents, and/or subcontractors.6.2. To the extent permitted by law, the Operator excludes all liability toward the User. If the Operator is the User’s Contractual Partner, the liability provisions under the above section 6.1 apply.7. Post-Contractual Services7.1. Upon termination of the license agreement, the User may request from their Contractual Partner the release and/or deletion of customer data managed by them on the Platform. It is the User’s responsibility to request data release in writing from their Contractual Partner in good time if needed.7.2. If the Contractual Partner is unable to comply with the obligation under section 7.1, the User may request the release and/or deletion of all data related to their organization directly from the Operator. If the Operator complies with the request, it is entitled to charge the User for the associated expenses in accordance with the rates in effect at that time.8. Amendment of These Terms of Use8.1. These Terms of Use may be updated or amended at any time. Each change will be communicated to the User in an appropriate manner (e.g., via email or through the Platform). Unless the User expressly accepts the changes on the Platform, they are deemed accepted if not objected to in writing within a reasonable period after notification, and in any case upon the next use of the Platform after the change takes effect.9. Data Protection9.1. The processing of personal data is governed by the provisions of the license agreement as well as the current privacy policy of the Contractual Partner and the privacy policy published on the Platform by Doku.9.2. If the User has not concluded a license agreement directly with the Operator, the Operator is generally considered a data processor on behalf of the Contractual Partner. Accordingly, the User must address any data protection concerns directly to their Contractual Partner.

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